Refund policy

Refund Policy

Last updated: July 30, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This policy does not limit any mandatory consumer rights available under the laws applicable in your country or region.

Return Eligibility

For returns made under our voluntary 30-day return policy, the item must be:

In the same condition in which you received it
Unworn or unused
Free from accidental damage, misuse or unauthorized modification
Returned with all original accessories
Returned in its original packaging

You will also need your order number, receipt or other proof of purchase.

How to Request a Return

To request a return, contact us at:

support@getvibepin.com

Please include:

Your full name
Your order number
The reason for your return
Photos or videos if the item is damaged, defective or incorrect

If your return is accepted, we will provide instructions explaining how and where to send your package.

Items returned without first receiving return approval will not be accepted.

Please do not send a return to the address shown on the original shipping label. The appropriate return location will be provided after your request has been reviewed.

You can contact us with any return-related questions at support@getvibepin.com.

Return Shipping and Costs

For returns caused by a change of mind, ordering the wrong product, no longer wanting the item or another reason unrelated to a product defect or fulfillment error, the customer is responsible for the return shipping cost.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed.

Original shipping charges are non-refundable unless otherwise required by applicable law.

We do not charge a restocking fee.

If we confirm that an item is defective, damaged in transit or different from what was ordered, we may provide a prepaid return label, reimburse reasonable return shipping costs or offer another appropriate resolution.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if:

The item is defective
The item arrived damaged
You received the wrong product
An item or included accessory is missing

Contact support@getvibepin.com and include your order number along with clear photos or videos showing the issue.

After reviewing the evidence, we may offer an appropriate resolution, including:

A replacement
A replacement part or accessory
A refund
A partial refund
A prepaid return, where appropriate

Damage caused by misuse, accidental damage, improper storage, unauthorized modification or normal wear and tear is not considered a manufacturing defect.

Order Cancellations

You may request to cancel your order within 12 hours of placing it.

To request cancellation, contact support@getvibepin.com as soon as possible and include your order number.

Cancellation requests submitted after the 12-hour period, or after the order has entered fulfillment or shipped, cannot be guaranteed.

If the order can no longer be cancelled, you may request a return after receiving it in accordance with this policy. This cancellation window does not limit any mandatory cancellation or withdrawal rights provided by applicable law.

FREE 6-Design Mood Pack

Every qualifying Vibe Pin order comes with a complimentary FREE 6-Design Mood Pack, delivered digitally to the email address used at checkout.

The Mood Pack:

Is a complimentary digital item
Is delivered separately by email
Is not a physical product
Is not preloaded onto the Vibe Pin
Has no separate refundable cash value
Does not need to be returned when a physical product is returned

Receiving or downloading the complimentary Mood Pack will not reduce the refund amount of an otherwise approved return for the physical product.

If you do not receive the Mood Pack email, please check your spam, junk or promotions folder before contacting support@getvibepin.com.

Non-Returnable Items

We cannot accept returns for:

Items showing accidental damage, misuse or unauthorized modification
Items missing essential components or accessories
Items returned without prior authorization
Items damaged because they were packaged inadequately for the return shipment
Gift cards, except where a refund is required by applicable law
Personalized or custom-made physical products, if clearly identified as personalized before purchase, except where they are defective or incorrect

The complimentary digital Mood Pack cannot be physically returned, but it has no separate cash value and will not be deducted from an otherwise approved refund.

Please contact support@getvibepin.com before returning an item if you are unsure whether it qualifies.

Failed Delivery and Unclaimed Packages

Customers are responsible for:

Providing a complete and accurate shipping address
Monitoring tracking updates
Responding when the local carrier requires additional information
Arranging redelivery when requested
Collecting packages from pickup points within the carrier’s holding period

A package may be returned, held, stored or disposed of if:

The shipping address is incomplete or incorrect
The delivery location is inaccessible
The carrier cannot contact the customer
The customer does not arrange redelivery
The package is not collected within the carrier’s required holding period

Subject to applicable law, re-shipping fees, return shipping costs, storage fees, handling fees or disposal charges resulting from these circumstances may be the customer’s responsibility.

Refund eligibility will depend on the final status of the shipment. A refund can generally only be considered after the item has been successfully returned to our designated return location and inspected.

Where permitted by law, applicable return shipping, handling, storage or carrier charges may be deducted from the refund.

If tracking indicates a carrier error, loss, damage or delivery to the wrong address, contact support@getvibepin.com so we can investigate.

Exchanges

The fastest way to receive a different product is to:

Request a return for the item you currently have
Wait for the return to be approved
Place a separate order for the replacement item

If you received a defective, damaged or incorrect item, contact us before placing another order so we can determine the most appropriate resolution.

European Union and United Kingdom Consumer Rights

Customers in the European Union and United Kingdom may have mandatory statutory rights in addition to our voluntary 30-day return policy.

For eligible online purchases, customers generally have the right to notify us that they wish to cancel the purchase within 14 days after receiving the goods, without providing a reason.

Customers exercising a statutory cooling-off right may be responsible for return shipping costs where permitted by law and where they were informed of that responsibility before purchase. We are responsible for eligible return costs where the item is defective, damaged or incorrect, as required by applicable law.

Customers may inspect the product to the extent reasonably necessary to establish its nature, characteristics and operation. Where permitted by law, a deduction may be made for a reduction in value caused by handling beyond what would reasonably be permitted in a physical store.

Where required by law:

Standard outbound delivery charges will be refunded
Additional amounts paid for premium or expedited delivery may not be refundable
A refund may be withheld until the returned goods are received or proof of return is provided
Refunds will be processed within the legally required period

For United Kingdom customers, after notifying us of cancellation within the applicable 14-day period, the customer generally has another 14 days to return the goods.

Mandatory consumer rights vary by country and cannot be excluded or reduced by this policy. Official EU and UK guidance confirms the 14-day cooling-off right for eligible online purchases, the potential responsibility for return postage when properly disclosed, and the applicable statutory refund requirements. European Union

Refunds

We will notify you after we receive and inspect your return and inform you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days, unless a shorter period is required by applicable law.

Depending on your bank, credit card provider or payment processor, additional time may be required for the refund to appear in your account.

Any deductions permitted under this policy or applicable law will be explained before the refund is finalized.

If more than 15 business days have passed since we approved your refund and you still have not received it, contact: